TERMS OF SALES
These general conditions of sale define the contractual relations between: the company Evolutiomusic, whose registered office is at 59 rue de la Source in Morschwiller le bas (68790) France, hereinafter referred to as “the company” or “we” Firstly ; And any natural or legal person making a purchase of the product on the ergonomic-guitar.com website, hereinafter referred to as “you” or “the customer”, on the other hand.
Article 1: Purpose and application
These general conditions of sale apply to all sales concluded through the www.ergonomic-guitar.com website, hereinafter referred to as “the site”. They remain modifiable at any time without notice.
At the time you confirm your order, you acknowledge that you have taken note of it and expressly declare that you accept them without reservation: this declaration constitutes an irrevocable acceptance that can not be handed over in accordance with the law of 13 March 2000 on the validity of the electronic signature. Cause in any way.
Article 2: proposed products and services
The products are offered within the limit of the stocks available and, in case of order of products not in stock, an additional delay of 3 to 4 weeks may be necessary to carry the order.
The illustrative photographs of the product sheets are not contractual: but we make sure that they are as faithful as possible to the products you will receive.
We reserve the right to cancel any order that would seem to disagree with the legislation in force. If applicable, bank charges and transaction fees already paid will be deducted from the amount of the order reimbursed to the customer by the company.
Article 3: Validation of orders
The personal data that you provide to us and the actual payment of the sums due serve as confirmation of order and are proof of the transaction. The settlement is deemed effective upon receipt of the bank transaction or the number of the notice of receipt of settlement provided by the company Paypal.
In the absence of actual payment, the order is deemed to be non-existent, and we are not required to make any product reservations or deliveries.
We archive purchase orders and invoices on a reliable and lasting basis as a faithful copy, in accordance with the provisions of article 1348 of the Civil Code: our computerized registers show all communications, orders, payments and transactions.
Article 4: Price
The prices of our products as indicated on the site are in euros, excluding transport costs. They may be changed at any time without notice.
The products are invoiced on the basis of the prices indicated at the time you register your order. In case of unavailability of a product, we will contact you to give you the time necessary for its production.
Article 5: Promotional Offers and Vouchers
Discount coupons, discounts or promotional codes that we communicate to you in a personal capacity are not transferable and are, unless otherwise stated at the time of their communication, usable only once, for a single order, and can not be combined.
The discount codes valid for several orders, whether publicly communicated (for example to members of forums, works councils …) or individually, can be used only once per order.
In the event of misuse, customer error or computer error affecting the calculation of the total due due to use of coupons that do not comply with this article, the order will be deemed to be non-existent and the customer will receive An invoice for regularization, only the actual settlement of the amounts remaining to be paid including this adjustment validating confirmation of order. In the event that the customer chooses not to pay this additional amount due, the order will remain deemed non-existent and the sums that the customer will have already paid will be immediately refunded.
Article 6: Fees
In accordance with Article 293 B of the CGI, VAT is not applicable.
In the case of a purchase from abroad or from DOM TOM, upon arrival of the parcel, it is your responsibility to clear the goods by paying the duties and taxes at the entrance of the department or territory.
Article 7: Postage
Postage costs include postage, preparation and packing, and any additional services (express delivery). They depend on the weight and volume of the order, the delivery area and the mode of transport you have chosen. The different transport options and their prices are clearly displayed when the order is placed.
Article 8: Regulation
All orders are payable in Euros; The various possible payment methods are specified in the chapter “secure payment” of the site and proposed when the order confirmation.
Article 9: shipment, delivery
Unless otherwise specified on the order form of one of the ordered products, we process the orders within an average maximum of seven working days from your confirmation of order. This time period is the time required to register, prepare, package and deliver your package to the post office.
If, because of an exceptional influx of orders, this period exceeds seven working days, we will inform you by e-mail of the estimated additional time and offer you the possibility to cancel your order and obtain a full refund.
The delivery times indicated on the site are given as an indication, as communicated by La Poste or the carriers concerned: any possible late payment indemnities are the standard indemnities proposed by the carrier for the mode of delivery you have chosen.
In the event of damage to the goods delivered or missing products,
– if you have opted for hand delivery, it is your responsibility to make all necessary reservations with the carrier. (The words “subject to unpacking and checking” have no legal value and should be checked Delivery, in the presence of the carrier, conformity of delivery);
– if you have opted for a delivery in your mailbox, it is your responsibility to send us your observations or complaints by e-mail within 48 hours after receipt of your package, enclosing a picture of the parcel received.
Claims may be admissible only if they relate to the goods contained in the packages.
We can not be held responsible for the non-receipt of the products in the event of error on your part in the wording of the addressee’s address. In this case, any shipping charges will be at your expense.
The delivery of our products is currently only in the countries of the European Union.
Article 10: Guarantee
The warranty for each product is indicated on the product sheet of the product. Where no warranty is stated, the product shall be considered as without warranty.
In any event, the guarantees do not cover:
– Abnormal or non-conforming use of products (product transformation, customization, assembly with non-dedicated parts or accessories, etc.).
-Products bearing traces, even if not visible from the outside, from falling.
-The products have been opened or dismantled.
-The damage resulting from a cause external to the device (overload, fall, flood, accident etc.)
– Products returned to us incomplete (instructions, accessories and packaging included).
We take care to check all the products we ship to you. However, if a product, even unsecured, is defective or non-compliant upon receipt, we will of course undertake to replace it or reimburse it, provided that the malfunction or non-conformity Be reported within 24 hours of receipt of your package, and the product returned to us within 7 days, in its original packaging, accompanied by all its accessories, notices and documentation, all intact.
Before returning, contact us by e-mail via the contact form on the site so that we can tell you the return procedure.
The expenses of return of the products remain at your expense.
In case of exchange, the replaced products will be redirected to you free of charge.
In case of refund, the sum refunded is limited to the price of the returned product, excluding shipping costs.
Article 11: Right of withdrawal
Pursuant to Article L. 121-20 of the French Consumer Code, you are entitled, subject to your conditions as a non-professional physical purchaser, for a period of 14 clear days from receipt of the products ordered ) To exercise your right of withdrawal, without having to justify reasons or to pay penalties. However, the return costs are your responsibility.
If necessary, you must return the products in perfect condition, in their original packaging, accompanied by all their accessories and notices, as well as the original invoice. Any shipment that does not meet these requirements will be returned to you at your expense, the control of the parcel upon receipt before the carrier as proof.
The refund of the returned parcels takes place within a maximum period of thirty days from the reception of the return, it is deducted from the shipping costs.
In case of non-receipt or loss of your parcel by the forwarding service that you have chosen, we will not be able to proceed with the refund.
Article 12: Transfer of ownership and transfer of risks
The goods remain our full ownership until full payment of their price, whatever the date of delivery of the products.
Article 13: Data protection
We treat all information about you with the strictest confidentiality: the personal data that you transmit to us are used exclusively in the processing and monitoring of your order, and always to ensure you a careful service.
We do not share your information with potential partners or third parties. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data.
Article 14: Cookies
Cookies store certain information that is stored in the memory of your own hard disk. In any case, they can not contain confidential information (name, card number …): they are simple software tools that allow you to easily find the items you have selected during your previous visits, the pages on Which you sailed … to speed up and make more comfortable your navigation on our site.
Article 15: Applicable law
All the clauses contained in these General Conditions of Sale, as well as all the buying and selling transactions referred to herein, are subject to French and European law. In the event of a dispute, the competent court is, as a matter of principle, that of the domicile of the defendant, but the plaintiff may, at his option, choose the court of first instance or the place of delivery of the order.